Privacy Policy

Last Updated: November 2025

Your privacy is a top priority at royal-lucky-joy.online. This policy outlines how we collect, use, and protect your personal information when you visit our website, in full compliance with UK data protection laws (including GDPR) and our responsible gambling ethos.

Information We Collect

1. Personal Data You Provide

When you contact us directly (via email, contact form, or other means), we may collect personal details like your name, email address, or phone number. This data is used exclusively to respond to your inquiries or provide support.

2. Automatically Collected Data

We automatically gather non-personal technical information as you browse, such as your IP address, browser type, and device information. This anonymous data helps us analyze website traffic, identify trends, and improve our site's performance for all users.

Our Use of Cookies

Our website uses cookies to enhance functionality, analyze site performance, and ensure a smooth user experience. You can control your cookie preferences via your browser settings. For more detailed information, please review our full Cookie Policy.

How We Use Your Information

Your information is used for the following purposes:

To operate and maintain the website.
To improve and personalize your user experience.
To respond directly to your questions and support requests.
To monitor for and prevent fraudulent or illicit activity.
To comply with all applicable legal and regulatory obligations.

Data Sharing and Disclosure

We do not sell or rent your personal data. We only share information in specific, limited circumstances:

Trusted Vendors: With third-party service providers who assist in our website's operation (e.g., hosting), all bound by confidentiality agreements.
Legal Requirements: If required by law, regulation, or a valid legal request.
Business Changes: In the event of a merger, sale, or acquisition, data may be transferred to the new controlling entity.

Third-Party Links & Responsible Gambling

Our site features links to UKGC-licensed casinos and promotes responsible play. We are not responsible for the privacy practices or content of these external sites. We strongly encourage you to read the privacy policies of any third-party website you visit.

How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as long as required by law.

Your Data Protection Rights

Under UK law, you have the right to:

Access, correct, or request the deletion of your personal data.
Withdraw your consent for data processing at any time.
Object to or restrict how your data is processed.
Lodge a formal complaint with the UK Information Commissioner’s Office (ICO).

Security

We implement robust technical and administrative security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Age Restriction (18+)

This website is intended exclusively for users aged 18 and older. We do not knowingly collect any data from minors. If you believe a minor has provided us with information, please contact us immediately so we can delete it.